Yes. For personalised orders, you will receive a message in the next couple of days with a design proof, which you will need to approve before production can commence. Please monitor your inbox to help expedite this process, so we can get your order to you by the estimated delivery date. Thanks for the support!

Yes. Prior to the order being shipped, you can request a change by doing either of the following:

1. Sending an email to info@emberfactory.com, or
2. Messaging us using our contact form.

Please include your order number in the message to allow us to find your order.

Yes! Each country needs to be setup manually on our end. So, if your country isn't shown as an option at checkout, please send us a message and we'll see what we can do. We will definitely look into it for you!

The estimated arrival date for your order will be shown at checkout when selecting the shipping method.

If you think that your order may not arrive in time, send us a message and we'll see what we can do for you.

Shipping times are never guaranteed - they are out of our control. We can usually provide a guaranteed date that the order will ship by, as well as very clear estimates for shipping times, but delays can sometimes happen during transit.